Home Owner FAQs
How will Florida Gold market my home?
We continually work to improve our websites and SEO and have hired a large industry specific marketing team to continually work on this with us.
We are also directly linked and marketed on many big name booking sites / OTAs, this list will continually evolve as we look to put your homes in the best position possible to succeed and tap specific markets.
Does Florida Gold allow owners to place their own bookings?
Currently yes. This may change in the future as demand and markets change. Owners who currently book their own homes will still be supported should future changes occur.
Florida Gold currently supports three types of homeowners:
- Owners who want a complete hands-off approach where we place all bookings. Recommended!
- Owners who want to book and ask us to also book.
- Owners who do all their own bookings
Currently, we do not charge a commission for bookings owners place. We do charge the owner the clean fee for each owner placed booking.
When we place the booking the owner is not charged the clean fee, only the prearranged commission.
How is the guest handled if an owner places the booking?
If you as the owner place the guest, you are expected to handle all of the guest communications. This is work and will and will take up some of your time.
If you chose us to place bookings, we are set up to handle this and can give a full circle guest experience as we are controlling 100 % of the process.
Should an issue arise while guest is in the home the guest and the owner have access to reach out to us direct to rectify.
How do we avoid double bookings if owner and Florida Gold are placing bookings?
We will provide the owner with an iCal link. This will pass our calendar data into the homeowners marketing channels. If owner accepts a booking, they will need to still login to their portal and manually add for our calendar to block. If unfamiliar with this we can walk you through it.
Will Florida Gold charge guests a security deposit in bookings it places in my home?
In most cases Florida Gold will charge the guest a proportional Accidental Damage Waiver (non refundable Fee). This Damage waiver or ADW will cover the guest in up to $500 of accidental damages. If guest should intentionally damage the home, we will work on getting the guest to pay for the damages. Owner will not be charged for guest damage for a guest they did not place. This is not to be confused with normal wear and tear.
If Florida Gold is booking my home will they be charging guest for pool heat?
Yes, pool heat will be charged at $30 a day plus tax and owner will be paid out proportional amount as per commission agreement, this amount may be discounted for longer stays.
How often are Owner Statements published and how will I receive these?
Owner statements are published once a month in our system. We use a Trust statement format that will clearly show your current balance and any income and expenses for prior month. As an owner you will have access to an owner’s portal where you can login and see any published statement as well as your live calendar. We also have a way for owners to pay any balance due online.
What is your management fee and commission structure?
Our management fee ranges from neighborhood and size of home. For example: if pool care is needed, if Lawn care is needed, ect. We charge a monthly management fee and a commission on bookings we place.
Our fees are inclusive of service that many management companies charge separate for trying to lure a homeowner in under a lower teaser rate. When shopping for the right management company please ask them to break down and explain the management fee as well as other routine possible charges.
Florida Gold Vacation Rentals and Property Management, here the help and serve you to the best of our ability. Put us to work for you today!